You can rest easy when it comes to your privacy. See full policy details below or view our Privacy Commitment.
What We Collect
Device Information. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
Log Files. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use the Site and record such information in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the website, browser type and settings, the date and time the Website was accessed, information about browser configuration and plugins, language preferences and cookie data.
Reservation Information. When you reserve a bed, you provide us information, such as your name, email, zip code, telephone number, and email address. We use your personal information for internal purposes only, such as to otherwise communicate with you about Bryte and your order and to process your order.
Until you place an order, no personal information of yours is shared outside of Bryte unless you explicitly authorize it.
Order Information. When you make a purchase or attempt to make a purchase through the Site, we collect certain additional information from you, including your name, billing address, shipping address, payment information (including either your credit/debit card numbers with its expiration or your relevant device-specific number and unique transaction code in order to pay with Apple Pay) email address, IP address, and phone number). Bryte currently uses Shopify Pay to pre-fill your checkout information, provided that such information is available to be shared by Shopify Pay or the then-current platform. Bryte also offers financing through Affirm if you choose to finance your Bryte Bed, and Affirm will receive financial and personal data related to financing. We refer to all this information in this section as “Order Information.”
The Bryte Bed and App collects the following data, collectively referred to as “User Sleep Data”:
- Setup information you provide
- Sleep analysis data from the Bryte Bed sensors
- Environmental data from the Bryte Bed sensors
- Direct adjustments to the device, including temperature, firmness, or settings
- Technical information from the Bed and App
Setup information you provide: When you install the Bryte Bed, you’ll be asked several questions regarding bed and room configuration and environment preferences, and some basic personal characteristics to help Bryte analyze and improve your sleep. Examples of bed configuration and environment preferences include left or right side of bed preference, warm or cool bed temperature, and firmness profile. Examples of room configuration and environment preferences include room temperature (e.g. controlled via Nest thermostat device), Nest thermostat configuration information, lighting conditions (e.g. controlled via Phillips Hue lighting systems) and connected lighting system configuration information. Your personal characteristics include your age, weight, height, and gender. Also, we will determine your approximate regional location to help us to customize your experience by, for example, retrieving weather information for your neighborhood to optimize your temperature environment. Answering these questions helps us to set up an initial program that will manage your sleeping environment and keep you comfortable.
Sleep analysis data from the Bryte Bed sensors: We collect sleep analysis data from several sensors built into the Bryte Bed. In order to determine and analyze your sleep quality, these sensors collect data on your heart rate, respiration, and motion. This data helps your Bryte Bed analyze your sleep stages, including the amount of time you spend in each sleep stage, the number of disruptions during each sleep stage, and the times you fall asleep and wake. This data also helps your Bryte Bed provide customized sleep analysis and recommendations for you. This sleep analysis data is also used to determine what type of sleep environment adjustments are made in the Bryte Bed to help improve your sleep quality. For example, if certain temperature or support adjustments improve your sleep quality metrics for a given night (as measured by the sensor data), those adjustments will be added to your sleep profile for future sleep sessions.
Environmental data from the Bryte Bed sensors: We also collect environmental data from several sensors built into the Bryte Bed. These sensors collect data such as room and bed surface temperature, humidity and ambient light in the room. This data helps your Bryte Bed make intelligent environment adjustments to keep you comfortable and improve your sleep quality. For example, if the Bryte Bed senses that the room temperature or humidity is too high that might wake you, it can automatically adjust the setting of the bed surface temperature and optionally a Nest thermostat to lower bed and room temperature that will improve your sleep quality. Also, if the ambient light is too bright before bed time, the Bryte Bed may make room lighting adjustments via control of a connected lighting system to lower brightness or adjust color temperature.
Technical information from the Bed and App: In order to improve your experience over time and help troubleshoot any problem you may encounter with the Bryte Bed, we record your Bryte Bed model and serial number, software version, sensor(s) status, and Wi-Fi connectivity. In addition, we store some additional networking and diagnostic information about the Bryte Bed in the Bryte Cloud:
- SSID name of the Wi-Fi network that is attached to the bed
- Operation history and diagnostic data - used for diagnostics and monitoring to make sure the Bed is functioning properly or to help with customer support with operation issues.
- RSSI (raw signal strength indicator) of bed connected Wi-Fi network
- Mobile Device Info:
- UUID of the phone
- device type
- OS type
- Public IP address, when the phone connected to the cloud
How Do We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information through Shopify, arranging for shipping where we share that portion of your Order Information required to ship your order, being the relevant shipping details, with the shipper, and providing you with invoices and/or order confirmations through Shopify). Additionally, through Shopify, we use this Order Information to communicate with you, to screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, to provide you with information relating to our products or services. Additionally, through Shopify, we use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We may use your contact details to send you this information, or to ask you to participate in surveys about your Bryte use, and to send you other communications from Bryte.
Bryte Bed and App
The Bryte Bed and App uses your User Sleep Data to learn and improve your sleep quality and experience. (see description above for the details of what this includes and examples of how we use this data). We may also use this information to provide, develop and improve Bryte Products and services, including to make assessments and recommendations about products, safety, or sleep wellness. We may also use this information in a non-identified form for research purposes and to help us make sales, marketing, and business decisions.
To give you control over the privacy of your User Sleep Data, we offer two user account configuration options:
- Anonymous Account: This is the default account option. For Anonymous Accounts, we store your “User Sleep Data” in the Bryte Cloud service, which is separate from our customer/order and warranty system that stores user identity information (such as name, email, address, etc.) For an anonymous account configuration, Bryte does not associate the data in these two systems together - the result is that any user identity information is not associated with his/her sleep data information (User Sleep Data). We have designed this system so that you have the ability to connect your identity information to her sleep data, but Bryte cannot do so without your explicit permission. You can do so by
- Activating a Bryte Account (option 2), which ties a customer’s email to her sleep data
- Customer can provide her secure ID number, which is only accessible by the customer on her Bryte App because it is stored locally on your phone. If the customer chooses to provide this secure ID to Bryte, Bryte can locate the customers’ sleep data.
- Customer can initiate a support ticket through their app which will temporarily share their email and secure ID number so that BRYTE can address any product questions or issues. This secure ID is then deleted from our customer service tracking software (Freshdesk) to return the sleep data to an anonymous state.
To provide bed, user & account configuration backup capability for Anonymous Accounts,, Bryte relies on the user’s existing iCloud (iOS) or Google Drive (Android) accounts, which are available as standard for both iOS and Android users.
- Bryte Account: You have the option to activate a Bryte Account. This account connects and associates your sleep data in the Bryte Cloud with your email address. You have the ability to remove this Bryte account at any time, which then returns to an anonymous state and removes the link between identity and any sleep data stored within the system. The benefit of the Bryte Account is to assist in some specific customer support issues, such as migrating your data from iOS to Android.
We may use service providers to perform some of these functions as described below.
Who We Share With
We contract with third-party service providers to host our servers and databases and to provide other services to us. We share your Personal Information with such third parties under the same policy guidelines for your Personal Information as described above.
For example, we currently use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
In order to process your payment, Shopify uses a payment processor to process your payment. In order to do that, Shopify will send to the processor, and the processor will receive, the payment information that you provide. Shopify is responsible for all onward transfers of personal information to third parties in accordance with the EU-U.S. Privacy Shield Framework, the Swiss-U.S. Privacy Shield Framework, and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
For ordering, warranties and customer support, our current service providers are:
Do Not Track
Bryte does not respond to Do Not Track signals.
Your California Privacy Rights
If you are a California resident, you can request information regarding the disclosure of your personal information by Bryte to third parties for the third parties’ direct marketing purposes or any other applicable regulation. To make such a request, please send an email to email@example.com.
We strive to provide you with leading security practices. For example, our policy is to encrypt all submissions via a secure connection (HTTPS) and store data behind a firewall. However, no data transmission on the internet or storage on a network is 100% secure, so we cannot make a guarantee. Shopify uses their own security protocols. Information can be referenced here: https://help.shopify.com/en/manual/your-account/account-security
For the Bryte Bed and Cloud
The cloud data is currently stored with Amazon, which manages physical access control. Our policies include: electronic access to the cloud data is limited to a small subset of Bryte team members specifically authorized with login IDs and passwords; data is encrypted between the bed and the cloud; to access data from the cloud (on the app) requires a user ID and password, or AppleID/GoogleID.
What Data Is Sent Outside the EU and Where
We currently operate in the United States and store and transfer data outside of the EU.
Notwithstanding anything to the contrary in this policy, we may preserve or disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, or legal request or to protect the safety, property, or rights of Bryte or others. However, nothing in this policy is intended to limit any legal defenses or objections that you may have to a third party or government request to disclose your information.
Bryte retains data only for so long as needed for the uses we identify above. If you wish to end your account or no longer wish to receive emails from Bryte, you can request deletion (described below). Otherwise, we retain account information for active accounts.
Data Access, Correction, Deletion
To delete your information, please contact us at firstname.lastname@example.org. We retain certain information for legal and security purposes (such as order and warranty details).
The pre-order database can be edited to update the information you supplied to us when pre-ordering.
Access and Correction: you have access to review and update your personal demographic data utilizing the Bryte API. The iOS and Android applications provide mechanisms for you to view, update. or delete your personal demographic data, such as height, weight, age and gender information.
Deletion: you can access your unique Profile EID number located on your personal phone-based Bryte app (which is not accessible to Bryte). If you provide this number to Bryte, Bryte can access and delete your data upon your written request.
Change of Control
Changes and Contact Info